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BPO: Business Process Outsourcing

The outsourcing business process is the assignment of a task to a third-party service provider in accordance with a contract. BPO (Business Process Outsourcing), is a great way for any business to be run and managed.

This service allows businessmen to concentrate on their core business and give control of the more important aspects of the business to a third party on a contractual basis. This makes his job easier.

Let’s take, for example, a software company which builds, maintains and sells software.

500 employees are employed by the company. It now needs a call centre to assist its customers. To solve customer problems over the phone, 50 people are required.

This saves the company the cost of building an office and training employees. This allows the agency to start their call center with minimal money.

Companies can save time and money by outsourcing business processes.

Many people refer to it as a call centre. It is not. BPO can be used to provide many services, some of which are technical.

BPO in India

Today, many multinational corporations across the globe outsource their diverse services.

BPO companies in India are the recipients of a significant portion of the outsourcing.

India is home to many BPO companies. It is affordable for foreign companies and individuals to outsource their business in India due to the rupee’s low value against the US dollar.

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These type of companies in India also have the opportunity to take advantage of this market, as many Indian students look for work after graduation. BPO jobs are a lot easier.

In India, this sector employs more than 5 million people.

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Types of BPO

There are two types available that allow companies to transfer their non-core activities to a third party.

1.Back Office Outsourcing

Business process outsourcing is a process that involves internal business functions. This type of processing calls for special technical skills on the part of third-party employees to complete multiple tasks.

Here are some key functions:

  • Accounting and Finance
  • Human Resources
  • IT solutions

2.Front Office Outsourcing

Business Process Outsourcing refers to outsourcing business functions related to customer function.

Third-party employees must have communication skills and not technical skills.

This outsourcing is also known as a call center.

Business Process Outsourcing - BPO | NICE

These are just a few of the important functions.

  • Customer support
  • Technical Support
  • Sales

Skills and education required for BPO

Many believe that anyone can work for the BPO industry.
Different roles will require different skills.

minimum qualification –

Back officeMinimum graduation in the field

For the Front OfficeMinimum 12th Grade or higher in any stream

Basic skills required

  • Communication skills both written and spoken
  • Willingness to help
  • To be able work in any shift, it is important to have discipline

Many benefits can be derived from outsourcing business processes

Outsourcing business processes can be beneficial for both a BPO and a company. These are just a few of the many benefits.

  • allows companies to concentrate on their core strengths.
  • can reduce costs for companies.
  • Companies have the opportunity to increase productivity .
  • helps to reduce costs when training and recruiting employees.
  • can offer 24*7 customer service operations.
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